Cancellation policy
Subscription Policy
We offer select items on subscription for your convenience. This policy lays out how you can make changes or cancel these kinds of purchases.
Subscription Details
Most of our products are available for subscription on a 1 month, 2 month, or 3 month cadence. Benefits of having a subscription include:
- Save 10% off all products on subscription
- Highest tier of the Primal Perks loyalty program (more points per dollar spent, more ways to spend points, etc.)
- Free shipping on any subscription orders of $25+
- Never running out of your favorite condiments, sauces, and supplements
To start a subscription, add your items to cart and click “Upgrade to Subscription & Save 10%” under each item. You can then adjust frequency. Note: products must be on the same frequency to receive free shipping.
Your payment details will be securely stored, and you will be automatically charged to the card used during the initial purchase on the same day of each month, unless you cancel your active subscription.
Manage Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your frequency should be based on how often you use the product.
To cancel or modify your subscription, log into your account to manage your subscription settings. There you can edit the frequency, swap products, or cancel your subscription.There are no fees or penalties to cancel or modify your subscription.
If you need any help adjusting your subscription please reach out to info@primalkitchen.com and a customer service specialist will be able to assist you.
Reminders and Communication
We will send a courtesy email reminding customers of their ship dates five days prior to the scheduled ship date. Please make any changes or cancellations at least three days before your next order date to ensure timely processing. If a subscription is canceled after an order is processed, that order will still be shipped out.
Your order confirmation emails have links to your order so that you can easily manage your subscription once you log into your account.
Per our subscription policy, we require a minimum of three business days for any modifications or cancellations.
Contact Us
Feel free to contact us at info@primalkitchen.com for more information.
See our returns policy for more details on returns and refunds.