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Shipping Delays

As we continue to grow and expand as a company, we also wanted to update our community on our current operational status. We are in the midst of implementing a new order processing system, which may cause some shipment delays, roughly 7-14 business days. All of your favorite Primal Kitchen pantry staples are still available for purchase online at or you can find a store nearest you for same-day pick-up. Our team is working hard to minimize any potential delays in shipping. We’ll send you an email notification with tracking once your package is ready to be shipped. We appreciate your patience and understanding as we work through this transition.


If you have any questions or concerns, please contact customer service at or call 888-774-6259 ext 4110.


For a reminder of our business hours, please see below:


8AM-4:30PM PST

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