Due to the Holidays, we are experiencing some longer-than-usual shipping delays. We are actively working to improve these issues.
- Free Standard Shipping on Retail Orders $50 or more in the US.
- Free Standard Shipping on Subscription Orders Over $25 in the US.
- Expedited Orders received before 12pm PST will ship the same day.
- Business days are Monday-Friday, excluding scheduled fulfillment center closures.
- We do not process or ship orders on Saturdays or Sundays.
There are a few countries that have restrictions on certain products. Our Primal Fuels, Collagen Fuels, and our Mayo are the most commonly restricted products by the Customs Authority. If you are unsure whether or not a product you wish to purchase may be restricted, please feel free to reach out to your local Customs Authority.
Countries we SHIP TO:
- Hong Kong SAR China
- New Zealand
- South Korea
- United Arab Emirates
- United Kingdom
- United States
Product Restrictions for International Shipping
Collagen Fuel, Collagen Peptides, and Primal Fuel (whey) Restricted in:
- The United Kingdom (England, Scotland, Wales, Northern Ireland)
- New Zealand
Supplements (all) and Ketchup (both flavors) - Restricted in Canada
Mayo (all flavors) - Restricted in Australia
Avocado Oil Spray - Restricted in all countries outside the US
International Shipping Service and Rates
We ship all international orders via UPS. When it comes to your country’s imposed duties and tax you have a choice - prepay or pay upon delivery. Please ensure that you enter a physical shipping address as we cannot ship to international PO Boxes. Sorry, free shipping does not apply to orders shipped outside the U.S.
We do have a few International online retailers that carry our products. They may not offer all of our products, but you can visit their websites via the links below.
Don't want to spend on shipping?
Visit our Store Locator on Primal Kitchen. Our store locator pulls in retail locations + product information so you can find a specific product in your local store. Please notify us if any of the stores listed do not have our product so we may update our site.
Do you offer Expedited Shipping?
Yes, we offer expedited shipping. Shipping rates are calculated based on weight and the destination country.
How Do I Track My Order?
Your tracking number is provided in your shipping confirmation email. If you do not receive a shipping confirmation email, please contact customer service firstname.lastname@example.org or call (888) 774-6259 or (310) 317-4414. We are available M-F 7am-3:30pm PST.
Winter and Holiday Shipping Delays - Shipping delays can occur during the winter months due to inclement weather conditions and an increase in order volume during the holiday season. Please contact us via email at email@example.com or call (888) 774-6259, and we will assist you with the status of your order.