Shipping Policies

Due to the Holidays, we are experiencing some longer-than-usual shipping delays. We are actively working to improve these issues.

Domestic Shipping 

  • Free Standard Shipping on Retail Orders $50 or more in the US.
  • Free Standard Shipping on Subscription Orders Over $25 in the US.
  • Expedited Orders received before 12pm PST will ship the same day. 
  • Business days are Monday-Friday, excluding scheduled fulfillment center closures.
  • We do not process or ship orders on Saturdays or Sundays.

International Shipping 

There are a few countries that have restrictions on certain products. Our Primal Fuels, Collagen Fuels, and our Mayo are the most commonly restricted products by the Customs Authority. If you are unsure whether or not a product you wish to purchase may be restricted, please feel free to reach out to your local Customs Authority.

Countries we SHIP TO:

  • Canada
  • Australia
  • France
  • Germany
  • Gibraltar
  • Hong Kong SAR China
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Japan
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Singapore
  • South Korea
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

Product Restrictions for International Shipping 

Collagen Fuel, Collagen Peptides, and Primal Fuel (whey) Restricted in:

  • The United Kingdom (England, Scotland, Wales, Northern Ireland)
  • Sweden
  • Switzerland
  • New Zealand
  • Germany
  • Canada 
  • Australia

Supplements (all) and Ketchup (both flavors) - Restricted in Canada

Mayo (all flavors) - Restricted in Australia

Avocado Oil Spray - Restricted in all countries outside the US 

International Shipping Service and Rates

We ship all international orders via UPS. When it comes to your country’s imposed duties and tax you have a choice - prepay or pay upon delivery. Please ensure that you enter a physical shipping address as we cannot ship to international PO Boxes. Sorry, free shipping does not apply to orders shipped outside the U.S.

We do have a few  International online retailers that carry our products. They may not offer all of our products, but you can visit their websites via the links below.

Don't want to spend on shipping? 

Visit our Store Locator on Primal Kitchen. Our store locator pulls in retail locations + product information so you can find a specific product in your local store. Please notify us if any of the stores listed do not have our product so we may update our site.

Do you offer Expedited Shipping?

Yes, we offer expedited shipping. Shipping rates are calculated based on weight and the destination country.

How Do I Track My Order?

Your tracking number is provided in your shipping confirmation email. If you do not receive a shipping confirmation email, please contact customer service or call (888) 774-6259 or (310) 317-4414. We are available M-F 7am-3:30pm PST.


Winter and Holiday Shipping Delays - Shipping delays can occur during the winter months due to inclement weather conditions and an increase in order volume during the holiday season. Please contact us via email at or call (888) 774-6259, and we will assist you with the status of your order.