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Shipping Policies

Due to COVID-19 shipping times are running longer than usual. We are actively working to improve these issues.

Domestic Shipping 

  • Free Standard Shipping on Retail Orders $50 or more in the US.
  • Free Standard Shipping on Subscription Orders Over $25 in the US.
  • Expedited Orders received before 12pm PST will be shipped the same day. 
  • Business days are Monday-Friday, excluding scheduled fulfillment center closures.
  • We do not process, ship, or deliver orders on Saturdays or Sundays.

International Shipping 

There are a few countries that have restrictions on certain products. Our Primal Fuels, Collagen Fuels, and our Mayo are the most commonly restricted products by the Customs Authority. If you are unsure as to whether or not a product you wish to purchase may be restricted, please feel free to reach out to your local Customs Authority.

Countries we SHIP TO:

  • Canada
  • Australia
  • France
  • Germany
  • Gibraltar
  • Hong Kong SAR China
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Japan
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Singapore
  • South Korea
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

Product Restrictions for International Shipping 

Collagen Fuel, Collagen Peptides, and Primal Fuel (whey) Restricted in:

  • The United Kingdom (England, Scotland, Wales, Northern Ireland),
  • Sweden
  • Switzerland
  • New Zealand
  • Germany
  • Canada 

Supplements (all) and Ketchup (both flavors) - Restricted in Canada.

Mayo (all flavors) - Restricted in Australia.

Avocado Oil Spray - Restricted in all countries outside the US. 

International Shipping Service and Rates

We ship all international orders via UPS. When it comes to your country’s imposed duties and tax you have a choice - prepay or pay upon delivery. Please ensure that you enter a physical shipping address as we are unable to ship to international PO Boxes. Sorry, free shipping does not apply to orders shipped outside the U.S.

Click on any of the links below to find a product near you! We do have a few  International online retailers that carry our products. They may not offer all of our products, but you can visit their websites via the links below. 

https://www.iherb.com/c/primal-kitchen

https://www.vitacost.com/primal-kitchen

Don't want to spend on shipping? 

Visit our Store Locator on Primal Kitchen and Primal Blueprint. Our store locator pulls in retail locations + product information of where to find a specific product in stores to give customers the best experience of where to buy. Please notify us if any of the stores listed, do not have our product so we may update our site.

Do you offer Expedited Shipping?

Yes, we offer expedited shipping. Shipping rates are calculated based on weight and the destination country.

How Do I Track My Order?

Your tracking number is provided in your shipping confirmation email. If you do not receive a shipping confirmation email please contact customer service info@primalkitchen.com or call (888) 774-6259 or (310) 317-4414. We are available M-F 8am-4:30pm PST.


Winter and Holiday Shipping Delays Shipping delays can occur during the winter months due to inclement weather conditions and an increase in order volume during the holiday season. Please contact us via email at info@primalkitchen.com or call (888) 774-6259 and we will assist you with the status of your order.